Second Line IT Support Engineer/Analyst

As a Second Line IT Support Engineer/Analyst in the IT Operations Department at Paysera, you will be responsible for providing technical support on the 2nd level, escalating complex issues to third-line support to developers, and collaborating with other members of the IT Operations Department to maintain and improve the organisation's technology infrastructure. We are on the lookout for individuals who are committed to self-improvement and are not afraid to employ innovative AI tools in their daily work to drive progress.

What you will do:

Provide technical support to developers and internal users, including diagnosing and resolving system issues, and providing guidance on the use of IT systems and services;

Escalate complex issues to third-line support, and follow up on the resolution of issues;

Monitor and maintain system performance, including system availability, reliability, and security;

Troubleshoot and resolve system issues, including system crashes, slow performance, and security incidents;

Develop and maintain system documentation, including system configuration and procedures;

Collaborate with other members of the IT Operations Department to ensure that IT systems and services meet the needs of the business;

Participate in IT projects, including system upgrades, migrations, and deployments;

Manage and maintain IT assets, including hardware and software inventory;

Develop and maintain relationships with end-users to understand their technology needs and priorities.

Expect to perform routine daily tasks using ChatGPT or a similar tool to enhance efficiency and productivity.

What we expect:

At least 3 years of experience in IT support, preferably in a technology-intensive organisation;

Experience with ticketing systems and ITIL service management frameworks;

Experience with Windows based systems and OS, experience with Linux would be a plus;

Strong analytical, problem-solving, and communication skills;

Ability to work in a fast-paced environment and manage multiple priorities;

Good English language skills.

Proven familiarity and experience with AI tools like ChatGPT and other technologies, demonstrating a capability to seamlessly integrate these into daily tasks.

What we offer:

Company parties and regular team socials;

VR headsets and company scooters;

Accident and emergency health insurance;

Stebby wellness programme (after successful completion of the probation period);

Private health insurance (after the period of the 6 months with the company);

Healthy office snacks;

On-site gym facilities and relaxation area;

On-site football and table tennis;

Flexible working hours;


Learning opportunities and the freedom to experiment with AI tools.

For candidates

If you would like to join our team, please send your CV with the subject "Second Line IT Support Engineer/Analyst" to the email address [email protected]. Only selected candidates will be contacted, but we are grateful to all who send their CV.

In compliance with the legislation, we would like to indicate that for the present position we are willing to offer a monthly salary from 2000 to 2800 EUR gross. The exact amount depends on the experience, education, and competences of the future employee and acquisition of the established goals (if applicable).

Apply now

By responding to this job advertisement and submitting your resume, you entrust Paysera with your personal data, and concurrently express your consent for that data to be processed for the purpose of candidate selection. This data is managed by Paysera solely for candidate selection purposes. Once the selection process is over, that data is destroyed, except in cases where the candidate separately expresses consent for that data to be processed in the future.


Full time




2000 to 2800 EUR gross