Quality Assurance Specialist (Client Support team)

What you will do:

Regular (daily, weekly, and monthly) checks and quality analysis on operational activities of Client Support processes;

Ensuring that internal Client Support processes are working correctly and helping to identify and report on any gaps or deficiencies;

Helping to identify, design, and implement improvements in the way of working, work instructions, and possible automation of processes;

Optimising the use of the quality and monitoring tools and ensuring enhancements of the quality reports;

Communication and escalation with management, partners, and state institutions;

Supporting the culture of client-centricity and learning in the organization

What we expect:

Previous experience working as a QA Specialist in the dynamic fintech environment;

Excellent knowledge of English, French, and Arabic languages;

Higher education (in law, finance, banking, or similar would be considered an advantage);

Knowledge of relevant laws, legal acts, and requirements;

A strong analytical and structured mind, attention to detail;

The capability of challenging people and providing constructive criticism;

Proactivity and a drive to achieve improvements and efficiency.

What we offer:

Company parties and regular team socials;

VR headsets and company scooters;

Accident & emergency health insurance;

Healthy office snacks;

Onsite gym facilities and relaxation area;

Onsite foosball and table tennis;

Flexible working hours and the possibility to work from home.

For candidates

If you would like to join our team, please send your CV with the subject "Quality Assurance Specialist (Client Support team)" to the email address [email protected]. Only selected candidates will be contacted, but we are grateful to all who send their CV.

In compliance with the legislation, we would like to indicate that for the present position we are willing to offer a monthly salary from 1700 - 2000 EUR gross. The exact amount depends on the experience, education, and competences of the future employee and acquisition of the established goals (if applicable).

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Full time




1700-2000 EUR gross