Lead SRE

Design and implement processes that ensure the high availability and performance of Paysera's systems;

Collaborate with the engineering teams to advocate for and implement reliability practices during system design and development;

Establish proactive monitoring systems and practices to detect and prevent potential issues before they escalate;

Analyse system trends and usage to predict potential future issues;

Build and lead the incident management processes;

Lead efforts to quickly resolve any system outages, ensuring minimal impact on customers;

Drive the improvement of Mean Time To Detection (MTTD) and Mean Time To Recovery (MTTR) through effective monitoring, alerting, and response processes;

Set and work towards achieving targets for Mean Time Between Failures (MTTB) and system Service Level Agreements (SLAs) – aiming for an SLA of 99.9% for critical systems;

Regularly review and report on performance metrics, ensuring that systems are consistently meeting set standards and goals;

Conduct post-mortem reviews of any system outages, derive insights, and drive process and tooling improvements;

Foster a culture of continuous improvement within the team and across the organisation.

A minimum of 5 years of experience in Site Reliability Engineering, System Administration, Incident management or a closely related field;

Demonstrated experience in designing and managing the reliability of large-scale systems;

Familiarity with modern infrastructure technologies and deployment processes;

Strong proficiency in monitoring tools and methodologies:  ELK, Grafana, New Relic, Datadog, Zabbix;

Strong knowledge of networking and security protocols such as TCP/IP, HTTP/S, SSL, TLS, etc;

Strong experience with containerisation technologies such as Docker and Kubernetes;

Strong problem-solving skills with a proactive approach to issue resolution;

Ability to work efficiently under pressure and manage multiple priorities;

Excellent communication skills, with the ability to explain complex technical issues to non-technical stakeholders;

A collaborative team player with a strong desire to mentor and share knowledge;

Fluency in English.

If you would like to join our team, please send your CV with the subject "Lead SRE" to the email address [email protected]. Only selected candidates will be contacted, but we are grateful to all who send their CV.

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