International Client Support Team Leader

Ensure professional, quality and effective execution of daily work of the Client Support team;

Oversee that employees follow established Paysera Client Support rules and procedures;

Ensure that employees provide reliable and quick support to client queries;

Support the team on various work related questions;

Contribute to the team managing activities like selecting new team members, providing or organizing training, leading team meetings, planning and coordinating work schedules, informing employees on any relevant updates, etc.;

Contribute to optimization & continuous improvement of Client Support procedures and processes

Expect to perform routine daily tasks using ChatGPT or a similar tool to enhance efficiency and productivity.

At least 2 years of experience working in Client Support field in the dynamic fintech environment;

At least 1 year of experience working as a Team Lead;

Excellent knowledge of English, French, and Arabic languages;

Higher education (in finance, banking, or similar would be considered an advantage);

Time management and organisational skills;

Ability to work collaboratively and solve problems;

The capability of challenging people and providing constructive criticism;

Proactivity and a drive to achieve improvements and efficiency

Proven familiarity and experience with AI tools like ChatGPT and other technologies, demonstrating a capability to seamlessly integrate these into daily tasks.

Company parties and regular team socials;

VR headsets and company scooters;

Accident & emergency health insurance;

Stebby wellness programme (after successful completion of the probation period);

Private health insurance (after the period of the 6 months with the company);

Healthy office snacks;

Onsite gym facilities and relaxation area;

Onsite foosball and table tennis;

Flexible working hours and the possibility to work from home.

Learning opportunities and the freedom to experiment with AI tools.

If you would like to join our team, please send your CV with the subject "International Client Support Team Leader" to the email address [email protected]. Only selected candidates will be contacted, but we are grateful to all who send their CV.

In compliance with the legislation, we would like to indicate that for the present position we are willing to offer a monthly salary from 2200-2500EUR gross. The exact amount depends on the experience, education, and competences of the future employee and acquisition of the established goals (if applicable).