Second Line IT Support Engineer

As a Second Line IT Support Engineer in the IT Operations Department at Paysera, you will be responsible for providing technical support on the 2nd level, escalating complex issues to third-line support to developers, and collaborating with other members of the IT Operations Department to maintain and improve the organisation's technology infrastructure.

What you will do:

Provide technical support to developers and internal users, including diagnosing and resolving system issues, and providing guidance on the use of IT systems and services;

Escalate complex issues to third-line support, and follow up on the resolution of issues;

Monitor and maintain system performance, including system availability, reliability, and security;

Troubleshoot and resolve system issues, including system crashes, slow performance, and security incidents;

Develop and maintain system documentation, including system configuration and procedures;

Collaborate with other members of the IT Operations Department to ensure that IT systems and services meet the needs of the business;

Participate in IT projects, including system upgrades, migrations, and deployments;

Manage and maintain IT assets, including hardware and software inventory;

Develop and maintain relationships with end-users to understand their technology needs and priorities.

What we expect:

At least 3 years of experience in IT support, preferably in a technology-intensive organisation;

Experience with ticketing systems and ITIL service management frameworks;

Experience with Windows based systems and OS, experience with Linux would be a plus;

Strong analytical, problem-solving, and communication skills;

Ability to work in a fast-paced environment and manage multiple priorities;

Good English language skills.

What we offer:

Company parties and regular team socials;

VR headsets and company scooters;

Accident and emergency health insurance;

Stebby wellness programme (after successful completion of the probation period);

Private health insurance (after the period of the 6 months with the company);

Healthy office snacks;

On-site gym facilities and relaxation area;

On-site football and table tennis;

Flexible working hours;


For candidates

If you would like to join our team, please send your CV with the subject "Second Line IT Support Engineer" to the email address [email protected]. Only selected candidates will be contacted, but we are grateful to all who send their CV.

In compliance with the legislation, we would like to indicate that for the present position we are willing to offer a monthly salary from 2000 to 2800 EUR gross. The exact amount depends on the experience, education, and competences of the future employee and acquisition of the established goals (if applicable).

Apply now


Full time




2000 to 2800 EUR gross